KRATA, S.A., Sociedad de Tasación, founded in 1985 by a group of professional architects, agricultural engineers, engineers of mounts, of roads, industrial, experts and quantity surveyors with great experience in the field of the valuation that, aware of the necessity that existed and you exist of providing of some good professionals of the valuation, they united and they formed the first society of valoation of Andalucia.

Is priority of our organization guaranteeing that the Quality is always present in our products and in our performances, to achieve the full satisfaction of our clients.

In this sense, Krata, S.A has established a System of Management of the Quality, based on Norma UNITE-IN-ISO 9001:2000, certified by Aenor that pursue the client's satisfaction from the definition of your requirements and expectations until the conclusion of the borrowed service.

In order to advancing in the improvement of the services rendered, we put the customer care office at your service.

OFFICE OR SERVICE OF ATTENTION TO THE CLIENT

The System of Management of the Quality implanted in Krata, S.A (UNE_EN_ISO 9001:2000), has as basic objective, as you are extracted of the own Manual of Quality, to "get the satisfaction of the clients in quality and service." In order to advancing in the improvement of the services rendered, to get the complete satisfaction of our clients and to obtain your trust, we put the Service at your service "The Office or Customer service of Krata, INC." The service is constituted in order to assist and to solve the complaints and reclamations submitted by our clients and to give answer to the demands of the Mind-set Additional Segunda of the Order Ministerial ECHO /734/2004, of March 11, on the departments and customer services and the client's defender in the financial entities.

It can contact with us through the following means:

Internet: info@krata.com

Telephone: 91.561.08.88

Fax: 91.411.21.22

Mail to:

KRATA, S.A, Office or Customer service.

Calle Oquendo 23.

28006 Madrid

1.- 1.- Procedure for the complaints and reclamations

a.- All the complaints and clients' reclamations will be picked up in writing preferably in the form to the effect (available in the point 2).

b.- The complaint or reclamation will be sent to Krata, S.A, using anyone of the following means:

Internet: info@krata.com

Fax: 91.411.21.22, indicating for the Office or Customer service.

Mail to:

KRATA, S.A, Office or Customer service.

Calle Oquendo 23.

28006 Madrid

c.- All the complaints and reclamations to Krata, S.A through the Office or Customer service will be answered in writing, in a term non superior to 2 months.

d.- Periodically the results of the complaints and received clients' reclamations will be analyzed.

2.- Form for the procedure of complaints and reclamations

To download form for the procedure press here

3.- Normative of transparency and the client's of financial services protection

Normative applicable, also to available for discharge:

a.- Orden ECO/734/2004 de 11/03

b.- Ley 44/2002, de 22/09

c.- Real Decreto 303/2004, de 20/02.